Dyson 360 Heurist Review: Extravagant & Expensive


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Dyson is back with an updated version of its robot vacuum cleaner. As you might expect from the brand, it’s good looking, works very well but is likely too expensive for most households to justify. 

Design & Build

As you might expect from Dyson, the 360 Heurist is easily one of the best looking robot vacuum cleaners on the market. While the rest typically looks like large black ice hockey pucks, the 360 comes along with its own style.

It looks much like the 360 Eye but comes in a striking metallic blue colour with a semi-matt finish and has silver, orange and red highlights. The futuristic design makes it stand out and there’s no mistaking this for anything other than a Dyson product.

Whether you like the design is up to you, but I like it a lot. However, it’s a shame no other liveries are available for anyone not a fan.

The Dyson 360 Heurist is more compact than rivals when it comes to diameter which is refreshing. It means that it doesn’t take up as much floor space, which is particularly nice when it’s not in use.

It’s much taller than others though, which is either an issue or actually a saving grace. It depends whether you want the 360 to clean underneath particular pieces of furniture or not. While it can’t get under my sofa like others, it also means it doesn’t get stuck under there and need an awkward rescue mission.

It’s worth measuring up before you purchase if this is going to be an area of concern. On the plus side, concave handles on either side make it very easy to carry the Dyson robot around the house when needed.

The silver section with Dyson’s recognisable tubular design is removable and contains the dust bin. On the top, in the center of the orange ring is a 360 camera which the robot uses to see around the room.

It’s adorned by a light ring where eight LEDs are on call when things get too dark for the camera to see. The other design point to mention is the single button on top, which can be used to start/stop the device.

The button is surrounded by status lights so you know things like whether the 360 Heurist has Wi-Fi connectivity, battery level and blockages.

A folding plastic white docking station is a tad flimsy, but most are, and it does the job. The power cable is a decent length and the plug has a sliding section so you can wind and tidy any excess.

Features & Performance

You can use the button on the Heurist for control but really you’ll want the Dyson app. It’s an excellent piece of software, laying everything out clearly and simply. It also includes a useful ‘using your robot’ section which is like a visual manual.

And as a plus point, it can be used with other compatible Dyson products like the Pure Hot+Cool.

Within the app you can do basic things like schedule when you want the 360 to clean – perhaps when you know you’ll be out of the house. The 360 Heurist can also map the rooms of your house with its camera, which can be split into zones.

The level of control means you can tell the robot which zone or multiple zones to clean. You can also assign different settings to each zone such as power level and restrictions to be used. For example, you might not want the brush bar to rotate on an expensive rug and risk damage.

There are three power levels to choose from so it’s handy being able to assign which areas will need the 360 Heurist to go to town and where will only need a lighter amount of effort.

At max power, the Dyson 360 Heurist is one of the best performers we’ve tested picking up way more dust and dirt than other robot vacuum cleaners. It’s a combination of the raw suction power on offer and the full-width brush bar, which on so many models is a tiny thing in the middle only.

That wide brush also helps with reach and the tank-like tracks rather than wheels mean the 360 has better manoeuvrability than you’re average robot vacuum.

In the quiet mode, the lowest power option, the Dyson has a run time of 75 minutes. That’s a fairly impressive amount of time, although not the longest we’ve seen.

It’s all very well having amazing power and a long run time – the 360 will go back to base to charge if needed – but it’s slightly pointless when the dust bin is so small. The form factor of these robots is limiting but, at 0.33L, it’s one of the smallest we’ve seen and will need emptying many times during a clean unless your house is very clean already.

Price

At £799, the Dyson 360 Heurist is one of the most expensive robot vacuum cleaners we’ve tested at Tech Advisor. You can buy it directly, or from retailers like Amazon and John Lewis.

It matches the Neato Botvac D7 Connected and the iRobot Roomba 980 is even more pricey at £899. Check out other rivals in our chart of the best robot vacuum cleaners.

Considering the most expensive Dyson stick vacuum, the V11 Absolute is £599, it’s a lot to pay so you’ve really got to want the 360 to do the work for you, bearing in mind that you still have to empty it etc.

It’s not officially available in the US but you can buy it from Amazon for cool $1,499.

Verdict

You might not like the design, but I do and it’s undeniably one of the most stand-out options on the market. It’s a shame Dyson doesn’t offer any other colours if you want something subtle.

It’s more compact than in terms of diameter but taller so think about whether you want it to fit under certain bits of furniture first – there are arguments for and against.

The Dyson app is one of the best out there and can be used with other products. The 360 Heurist can do a lot of smart things including mapping, zones and restrictions so there’s lots of control and customisation on offer.

Performance is up there with the best, with lots of suction power – that’s adjustable – and a full-width brush. Run time is also good but the Dyson is let down by its tiny dust bin that fills up in the blink of an eye.

If you don’t mind the caveats, the other barrier is the high price tag so I wouldn’t be surprised if it’s hard to justify. 

Specs
Dyson 360 Heurist: Specs

Connectivity: Dual-band Wi-Fi, Bluetooth

Run time: Up to 75 mins

Capacity: 0.33L

Dimensions: 240x230x120mm

Weight: 2.51kg

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